Privacy Policy






Privacy Policy


Privacy Policy

Last Updated: June 1, 2025

This Privacy Policy describes how GoConvert.app (hereinafter referred to as “we,” “us,” or “our”) collects, uses, and shares personal information of users of the GoConvert.app website (hereinafter referred to as the “Service”). This policy applies to users located in the United States and the European Economic Area (EEA).

1. Information We Collect

We may collect the following types of personal information:

  • Information You Provide Directly: This may include your email address (for notifications or support), and any other information you voluntarily submit through the Service.
  • Automatically Collected Information: When you use our Service, we may automatically collect certain information, including:
    • Device Information: Information about your device, such as the device model, operating system, unique device identifiers, and browser type.
    • Usage Data: Information about how you use the Service, such as the features you access, the types of conversions performed, the time and date of your use, and other usage statistics.
    • IP Address: Your Internet Protocol (IP) address.
    • Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect information about your activity on the Service.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you submit files for conversion, provide feedback, or otherwise interact with the Service.
  • Automatically: When you access and use the Service, certain information is collected automatically through technologies such as cookies and server logs.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To provide and maintain the Service, including facilitating file conversions.
  • To personalize your experience on the Service.
  • To communicate with you, including responding to your inquiries and providing updates about the Service.
  • To monitor and analyze usage trends and improve the Service’s functionality and performance.
  • To detect, prevent, and address technical issues and security incidents.
  • To comply with applicable laws and regulations.

4. Sharing Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: We may engage third-party service providers to assist us in providing and operating the Service, such as hosting providers, analytics providers, and customer support services. These providers are contractually obligated to protect your information and only use it for the purposes for which they were engaged.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. File conversion data is typically processed temporarily and deleted after conversion is complete, unless otherwise specified for specific features.

6. Your Rights (EEA Users)

If you are a resident of the EEA, you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal information, including:

  • The right to access: You have the right to request access to the personal information we hold about you.
  • The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
  • The right to erasure: You have the right to request that we delete your personal information under certain circumstances.
  • The right to restriction of processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
  • The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • The right to object: You have the right to object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
  • The right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
  • The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe that we have infringed your data protection rights.

To exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to your request.

7. Your Choices (US Users)

Depending on the laws of your state of residence in the United States, you may have certain rights regarding your personal information, such as the right to know what personal information is collected about you, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information.

To exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Service, but your ability to use some features or areas of our Service may be limited.

9. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Children’s Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, including countries that may not have data protection laws that are as comprehensive as those in your country. By using the Service, you consent to the transfer of your personal information to these countries. For EEA users, we will ensure that appropriate safeguards are in place to protect your personal information when it is transferred outside of the EEA.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Service and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after the posting of a revised Privacy Policy constitutes your acceptance of the changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

support@goconvert.app